Terms of Service

Effective date: October 8, 2026

These Terms of Service govern organization accounts and authorized users of the Vantis website, application, and business-operations service.

Service provider

Vantis is operated by Patrick McEnaney, an individual based in Ontario, Canada. Vantis is not currently incorporated. Questions about these Terms may be sent to support@vantisops.com.

1. Scope and acceptance

These Terms govern access to and use of Vantis by organization accounts and their authorized users. Customer Portal and public-booking interactions can involve a separate relationship between the Vantis organization and its customer and do not create identical account or contracting obligations for every visitor.

These Terms become binding when you or the organization you represent accepts them through a method Vantis makes available or through another written agreement. Vantis does not currently record Terms acceptance through an in-app Terms-acceptance mechanism. Access or use alone is not represented here as proof of acceptance in every circumstance. If you act for an organization, you represent that you have authority to act for it for the activities you perform.

2. Eligibility, accounts, and credentials

Vantis organization accounts are for business use. To create or use an organization account as an authorized user, you must be at least 18 years old. Vantis does not represent that it performs age verification.

Users and organizations must provide reasonably accurate account information, protect credentials under their control, limit access to authorized people, and use the roles and permissions made available through Vantis. You are responsible for activity performed through your account to the extent it results from your authorized use or your failure to protect credentials under your control.

3. Organization responsibility

An organization is responsible for its configuration of Vantis, the users and contractors it authorizes, the records it enters or imports, the recipients it selects, and the business decisions it makes using the service.

The organization is responsible for having appropriate authority to collect, enter, upload, use, disclose, or send customer, employee, contractor, business, photo, document, communication, and other information it uses through Vantis; for giving notices and obtaining consents required for its own activities; for its authorized users; and for the content and communications it initiates through Vantis. These responsibilities do not remove any obligation that applicable law independently places on Vantis.

4. Permitted and prohibited use

You may use Vantis for lawful business operations consistent with these Terms and the features made available to your organization. You must not use Vantis to:

• violate applicable law or knowingly facilitate unlawful activity;
• access accounts, organizations, systems, or information without authorization;
• circumvent or attempt to bypass authentication, organization boundaries, roles, security controls, usage limits, or provider restrictions;
• introduce malware, harmful code, or malicious interference with the service;
• misuse passwords, OAuth access, SMTP credentials, payment connections, or other third-party-service credentials;
• send spam, abusive or deceptive messages, or communications that violate applicable law or a connected provider's rules; or
• use the service in a way that materially interferes with its operation or the rights of another person or organization.

5. Organization data and service processing

As between Vantis and an organization, the organization retains the rights it has in information and content it submits to Vantis. The organization gives Vantis a limited, non-exclusive right to host, store, reproduce, process, transmit, display, and otherwise handle that information only as reasonably necessary to provide, secure, maintain, support, and administer Vantis and the features the organization enables, and to satisfy applicable legal obligations. This does not transfer ownership of the organization's underlying business information to Vantis.

The Privacy Policy explains Vantis information practices, including service providers, connected services, security controls, cross-border processing, retention, and privacy requests.

6. Vantis platform intellectual property

Vantis and its licensors retain their rights in the Vantis service, software, user interface, documentation, branding, trademarks, and other platform materials, excluding organization data and third-party materials. These Terms permit use of the service; they do not transfer ownership of the Vantis platform or grant a right to copy, reverse engineer, resell, or create unauthorized derivative services except to the extent such a restriction is prohibited by applicable law.

7. Beta, evaluation access, and fees

Vantis may offer beta, trial, evaluation, free, subscription, or other access arrangements. As of this version date, Vantis is in private beta and current beta access is provided without a Vantis service fee. Free access does not automatically convert to paid access.

If Vantis later offers paid service, the applicable price, billing cycle, taxes, renewal or cancellation rules, refund terms, and payment arrangements must be disclosed in advance and agreed as part of the applicable commercial terms. These Terms do not by themselves create an automatic renewal or a charge for Vantis service.

8. Organization-connected Stripe invoice payments

Vantis can allow an organization to connect its own Stripe account and create Stripe-hosted payment links for the organization's customer invoices. Customers enter card information in Stripe's hosted payment experience. For this implemented flow, Vantis stores payment-related identifiers and reconciliation metadata rather than raw card numbers or card security codes, as described in the Privacy Policy.

This feature concerns payments from an organization's customers and is separate from any Vantis service fee. Stripe is separately operated and has its own account requirements, terms, privacy practices, fees, dispute processes, and other rules. These Terms do not assign merchant-of-record status, chargeback responsibility, refund obligations, transaction fees, or tax responsibility beyond what is established by the applicable Stripe relationship, law, or separate agreement.

9. Outbound communications

Vantis can send outbound email through an organization's configured Google, Microsoft, Yahoo, or Custom SMTP provider. The organization and its users are responsible for the recipients selected and the content, purpose, and legal basis of messages they cause Vantis to send.

Do not use Vantis or a connected provider to send spam, unsolicited or abusive messaging, unlawful communications, deceptive content, or messages that violate applicable consent, identification, unsubscribe, provider, or anti-abuse requirements. Use of Vantis communication features does not by itself establish that an organization's messages satisfy every law or provider rule that applies to them.

10. Third-party services

Vantis relies on or can connect to third-party services for specific functions, including hosting and object storage, Stripe invoice payments, connected email delivery, and browser push notifications. Third-party services are separately operated and may have their own terms, privacy practices, eligibility requirements, availability, limits, and account controls.

To the extent permitted by applicable law, Vantis is not responsible for a third-party provider's independent decisions, outages, account restrictions, or changes. An organization is responsible for maintaining any third-party account or authorization that its selected Vantis feature requires.

11. Service changes and availability

Vantis features, integrations, and operating requirements may change as the service develops. Vantis does not promise that the service or a third-party integration will always be uninterrupted, error-free, or available at a particular time. These Terms do not create an uptime guarantee, support-response service level, or fixed maintenance window unless Vantis and an organization separately agree to one in writing.

12. Security, suspension, termination, and data after access ends

Vantis may limit or suspend access where reasonably necessary to protect account or service security, respond to suspected abuse, preserve service integrity, comply with applicable legal requirements, address non-payment under applicable commercial terms, or address conduct that materially violates these Terms.

Access can also end through expiration, cancellation, or termination of the applicable service arrangement. When access ends, some or all service functionality may become unavailable. Organizations should retain copies of records they are independently required to keep using the capabilities available to them while access exists.

Vantis has operator controls for suspending and deleting organization accounts, but the current service does not provide a comprehensive organization-wide self-service export or self-service deletion process. Vantis does not promise unrestricted retrieval after termination, deletion of every record immediately, or immediate deletion from backups. Some account-lifecycle, audit, cleanup, security, legal, or backup records may remain according to the Privacy Policy and applicable requirements.

13. Confidentiality and account security

Vantis applies the security controls described in the Privacy Policy, but no system can guarantee absolute security. Each organization is responsible for controlling its user access, maintaining appropriate internal confidentiality practices, and protecting credentials and third-party connections under its control.

14. Warranties and disclaimers

To the maximum extent permitted by applicable law, Vantis is provided on an available basis and without a promise that every feature will be uninterrupted, error-free, complete, or suitable for every business, legal, or regulatory purpose. Organizations are responsible for evaluating whether Vantis and any connected service meet their own operational, contractual, record-keeping, and legal requirements.

Nothing in these Terms excludes a warranty, right, remedy, or obligation that applicable law does not permit the parties to exclude.

15. Limitation of liability

To the maximum extent permitted by applicable law, Vantis will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or for lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss or corruption of data arising out of or relating to Vantis, even if the possibility of such loss was known.

To the maximum extent permitted by applicable law, Vantis's aggregate liability arising out of or relating to the service or these Terms will not exceed the greater of: (a) the amounts the organization paid to Vantis for the service during the 12 months immediately before the event giving rise to the claim; or (b) CAD $100.

These limitations do not exclude or limit liability to the extent applicable law does not permit that liability to be excluded or limited.

16. Limited indemnity

To the extent permitted by applicable law, an organization will defend and indemnify Vantis against a third-party claim to the extent the claim arises from unlawful content or unlawful messages that the organization or its authorized users submit, upload, or cause Vantis to send. This indemnity does not apply to the extent a claim results from Vantis's own conduct for which applicable law does not permit responsibility to be shifted.

Vantis will give reasonable notice of an indemnified claim and reasonable cooperation at the organization's expense. The organization may control the defence and settlement, but may not settle a claim in a way that requires Vantis to admit wrongdoing or accept a non-monetary obligation without Vantis's consent.

17. Governing law and venue

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law rules that would apply another jurisdiction's laws. Subject to any rights that applicable law does not permit the parties to waive, disputes arising from these Terms or Vantis will be brought in the courts of Ontario, Canada. These Terms do not require mandatory arbitration and do not include a class-action waiver.

18. Notices

Notices or questions for Vantis concerning these Terms may be sent to support@vantisops.com. Vantis may provide operational or service notices through the service or using account contact information where appropriate. A separate written agreement may specify additional notice requirements.

19. Assignment

An organization may not transfer its Vantis account, credentials, or third-party connections to another person or organization without Vantis's consent, except where applicable law gives a non-waivable right to do so. Vantis may assign its rights and obligations in connection with a reorganization, sale, transfer of the service, or other lawful business succession, subject to applicable law.

20. Severability, waiver, and entire agreement

If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not by itself waive the right to enforce it later.

These Terms, the Privacy Policy, and any applicable commercial terms or written agreement form the terms governing the relevant use of Vantis. If a separately accepted written agreement expressly conflicts with these Terms on a subject it governs, that written agreement controls for that subject.

21. Survival and events outside reasonable control

Provisions that by their nature need to continue after access ends, including provisions concerning intellectual property, organization data handling, liability, indemnity, and disputes, continue to the extent applicable. To the extent permitted by law, Vantis is not responsible for delay or failure caused by events outside its reasonable control, including failures of independent infrastructure or service providers.

22. Changes to these Terms

Vantis may update these Terms as the service or its operating model changes. The version date shown at the top identifies this version. Vantis will communicate changes as required by applicable law and any applicable agreement. Posting updated Terms is not represented as proof that an existing user accepted a material change where acceptance is required.

23. Contact

Questions about these Terms or Vantis support can be sent to support@vantisops.com.